Adjustments to the service hours schedule for mobile customer support in Heimerzheim, effective from KW 36
In an announcement made by Katja Kunicke, the spokesperson for Deutsche Telekom, the company is nearing the completion of a significant fiber optic expansion project in areas hit by the 2021 floods.
Approximately 45,000 households and businesses are set to benefit from this modern and powerful fiber optic network, which is replacing the temporarily repaired old copper-based network. This expansion is designed to provide a more reliable and efficient communication solution for the affected communities.
Residents in these areas can switch to the new fiber optic network at any time. More information about the fiber optic network can be found at www.telekom.de/glasfaser.
For those seeking assistance with the switch or requiring technical support, Telekom's mobile drop-in center will be available. The center will be stationed at Heimerzheim's church from September 2 to 4, with specific hours being Tuesday 10:00 - 16:00, Wednesday 10:00 - 16:00, and Thursday 10:00 - 16:00. The schedule for week 36 can be found at https://www.telekom.de/flut-info.
Additional assistance can be found at the Telekom Shops in Bonn-Duisdorf, Rheinbach, and Euskirchen.
While the article does not specify a timeframe for the completion of the fiber optic network replacement, it is clear that Deutsche Telekom is making significant strides in rebuilding and modernizing the communication infrastructure in the flood-affected areas.
Residents are encouraged to visit the provided resources for more information about the switch to the fiber optic network and to seek assistance as needed. The hotline for fiber optic inquiries is 0800 22 66 100 (free of charge).
