"Air India CEO Campbell Wilson affirms daily departure figure of more than 1,200 as standard operating rate"

Air India, a Tata Group-owned carrier, has been working tirelessly to recalibrate its operations and improve aircraft reliability after the tragic crash of its Boeing 787 Dreamliner on June 12. The flight from Ahmedabad to London Gatwick resulted in the loss of 260 lives.

In an effort to maintain transparency and provide better service to its customers, Air India Group, consisting of Air India and Air India Express, operates over 1,200 flights daily, nearly one every minute. The airline's CEO and Managing Director, Campbell Wilson, has empowered frontline staff to issue e-vouchers to customers in case of service disruptions, such as mishandling of luggage. This power is now being extended to Air India's cabin crew.

Wilson has also been more transparent than usual in reporting incidents and events in recent days, aiming to build an organizational culture that values staying grounded, staying focused, and acting with authenticity and integrity. Air India is working to enable cabin crew to provide on-the-spot resolution to customers during their journey.

Despite promises of full restoration from October 1, it is not yet in sight. The person reorganizing Air India's operations and taking steps to improve aircraft reliability after the crash is not explicitly named in the provided search results. However, the incidence rate of incidents involving the company's aircraft is said to be normal considering the size and scale of the airline.

Air India has increased efforts to remain transparent to its customers, acknowledging the challenges it faces and the steps it is taking to address them. The airline continues to operate more than 1,200 departures every day, demonstrating its commitment to providing essential travel services to its passengers.

"Air India CEO Campbell Wilson affirms daily departure figure of more than 1,200 as standard operating rate"