Banks and Personal Interaction: Minimizing Branch Visits while Securing a Mortgage: Two Key Steps

In the bustling city of Almaty, a school psychologist named Nurly Zhursyman made a significant life change. With the help of Otbasy Bank's online mortgage services, she was able to purchase her first home – a three-room apartment.

Otbasy Bank, a leading financial institution, has revolutionised the home buying process by offering online mortgage applications with personal assistance. This innovative approach eliminates the need for numerous bank visits, as traditional offline processes may require up to nine visits.

With Otbasy Bank's online mortgage, clients are assigned a personal manager who assists them from the initial consultation right through to the key handover. This dedicated support ensures a smooth and efficient process.

The mortgage application process begins on the Baspana market portal or Otbasy bank website, where details and available properties can be found. The Baspana market platform simplifies property search and preliminary checks, making it easy for clients to compare properties, schedule viewings, verify documents, and submit mortgage applications.

Once the credit application is ready, the client is notified. An operator via video call then helps fill out the application after the evaluation is complete. The bank loan agreement can be signed remotely using an electronic digital signature (EDS).

Nurly's experience with Otbasy Bank was seamless. She received an online mortgage with a preferential rate of 5% per annum and a 10% initial payment. She completed all the application stages in just three days, without leaving home or work, with the help of her personal manager, Salavat Nuraisdos.

The share of online mortgage transactions has increased steadily since 2022, reflecting the growing popularity of this convenient and efficient method. As of 2025, 5,367 mortgages have been processed online.

The home buying process can be completed remotely with only two in-person visits. The first visit is for the sales contract signing, where the rightful documents are provided and the contract is signed. The second visit is required for insurance, signing the repayment schedule, and registering the pledge in the registry.

For those interested in exploring Otbasy Bank's online mortgage services, consultants are available online in the personal cabinet to guide and assist throughout the process. With Otbasy Bank, buying a home has never been easier.

Banks and Personal Interaction: Minimizing Branch Visits while Securing a Mortgage: Two Key Steps