Commission will disclose findings from the assessment.

The town hall is taking a step forward in digitalization with the introduction of a new service, the "virtual office". This online platform is now available at [website], offering a convenient and secure way for citizens to contact, complete bureaucratic tasks, or clarify general concerns with the Social Welfare Office.

The "virtual office" is a collaboration between the Social Welfare Office, led by Director Christoph Limmer, and the IT company, ACP IT Solutions. The service was developed by IT experts, ensuring all data protection requirements and the highest security standards are met, as confirmed by Johannes Bawidamann, who was involved in the project's introduction.

Initially, the "virtual office" will start as a pilot project in the areas of General Social Counseling, Education and Participation, and Caseworker for Refugees. Citizens can schedule digital appointments with these departments during their specified opening hours. The General Social Counseling is available on Thursdays from 10 am to 12 pm, Education and Participation on Thursdays from 8 am to 12 pm, and the Caseworker for Refugees on Wednesdays from 9:30 am to 12 pm.

The "virtual office" offers a digital option to contact the responsible person during the specified opening hours, as opposed to scheduling digital appointments, which was previously mentioned. It is important to note that personal visits to the town hall remain possible.

The waiting list position in the virtual office will be displayed transparently, and wait times may occur depending on demand in the virtual office. The service is available for a six-week test phase, after which its continuation will be evaluated.

The "virtual office" is part of the ongoing digitalization in the town hall, aiming to provide citizens with a simple and efficient way to access the services they need. The service is another term for the "online service", as used in the current paragraph.

In conclusion, the "virtual office" service offers a new and convenient way for citizens to interact with the Social Welfare Office, providing a digital option alongside the existing option for personal visits to the town hall.