dealership didn't comprehend how I drove my Ford Mustang Mach-E home without the key fob, so I had to clarify the automaker's own technology to them.

In the heart of Atlanta, Georgia, automotive journalist Noah Washington is making waves in the industry. With a career spanning 15 years, Washington delights in covering the latest news and conducting reviews on the newest cars. His work has been featured on prominent automotive news sites, showcasing his expertise and passion for all things automotive.

Recently, the spotlight has been on the Ford Mustang Mach-E, a vehicle that is causing a stir, not just for its sleek design, but for its shift from mechanical to software-based systems. This transition has left some service technicians and dealerships in a state of adjustment, as they grapple with the new technology.

One such situation unfolded at a dealership when 2021-2025 Ford Mustang Mach-E owner, Anthony Christopher, found himself in a unique predicament. During a 20k service appointment, he forgot his physical key fob. To the service technician's surprise, Anthony was able to use the digital key feature to access the dealership.

The digital key, a standard feature in the Ford Mustang Mach-E, allows the vehicle to be started and driven without a physical key fob. This feature, showcased in owner's manuals, promotional videos, and walkarounds since the vehicle's launch, has become a common source of confusion among technicians.

The confusion doesn't stop at the service bay. Online forums like MachEClub.com are filled with advice threads for preparing a car for valet or tire shop visits when there's no key fob involved. Stories abound of owners like Shelby Templin, who have had to explain the Phone As A Key feature to Ford service technicians.

However, the Ford Mustang Mach-E's software isn't without its challenges. Users have reported blind spots, with some discovering issues before the manufacturer or dealership. This has led to a recall affecting approximately 197,432 vehicles in the U.S. and an additional ~120,000 outside the country. The recall is due to a potential issue with the 12V battery that could lock the doors, potentially trapping passengers.

Ford is working diligently to remedy the defect, ensuring 12V system reliability and updating software or components as needed. The company, which developed, built, and sold the Ford Mustang Mach-E in the USA as part of its electrification strategy, is committed to delivering a top-tier electric vehicle experience.

Despite the challenges, the Ford Mustang Mach-E continues to impress with its performance. Available in RWD and dual-motor AWD layouts, the vehicle boasts acceleration ranging from ~5.8 seconds (RWD) to ~2.9 seconds (Performance AWD) 0-60. It also offers around 21-24 cubic feet of combined trunk and frunk cargo volume, with the Performance variant boosting cargo utility further with its front trunk.

The Ford Mustang Mach-E measures approximately 185.8 inches long, 82.2 inches wide (with mirrors), 56.7 inches tall, and has a wheelbase of 113.2 inches. Its curb weight varies between about 4,030-4,080 pounds, depending on configuration.

As the automotive industry continues to evolve, the Ford Mustang Mach-E stands as a testament to the potential of software-driven vehicles. While it may cause some initial confusion for service technicians and dealerships, its innovative features and impressive performance are undeniably shaping the future of the automotive landscape.