Guidance for Actions During Road Accidents Outside European Union Territories

When traveling abroad, it's essential to be prepared for unexpected events, such as car accidents. Here are some crucial steps to follow to ensure a smoother process in case of an accident.

Firstly, in case of personal injuries, always call the emergency services by dialling 112, the Europe-wide emergency number. It's also advisable to carry the International Insurance Card (formerly known as the "Green Card") in your vehicle, as it serves as proof of insurance coverage.

In the event of an accident caused by others, the damage should be claimed via the named claims settlement agent of the foreign insurance in Germany. However, it's important to note that failure to inform the lessor or involve the police may result in the loss of insurance coverage.

When involved in an accident, exchange contact details with the other party and document witnesses if necessary. It's also recommended to fill out the European accident report carefully and completely.

In case of difficulties with cross-border damage settlement, the European Consumer Centre Germany offers free support. For those dealing with self-inflicted accidents, motor vehicle liability insurance covers damages to the other party's vehicle, while own damages are only covered by a comprehensive insurance.

Driving through France requires attention to specific traveler considerations, and detailed information on traffic law procedures in accidents in France is available from the EVZ. Many rental agreements also require the involvement of the police, even in minor cases.

In some countries, police are not dispatched for property damage only, so it's essential to inform the authorities about the accident. It's also recommended to wear a reflective vest and secure the accident scene.

Taking photos or videos for evidence purposes is also advisable. When submitting the damage report, ensure it includes a completed accident report, a cost estimate or expert opinion, and supplementary evidence such as replacement vehicle receipts if applicable.

For those dealing with insurance issues in case of an accident abroad, you can consult the official government websites, insurance regulatory authorities, or international insurance dispute mediation networks such as FIN-NET to find out which national mediation bodies can be contacted. Additionally, you can also contact a national mediation body in the insurance's home country.

Remember, the topic of rental cars abroad is a growing concern, and being prepared can make a significant difference in handling unexpected events. Our website, a German-language service and news portal, aims to keep readers informed about the topic of living and working abroad. Stay safe on your travels!