Inoperable telecommunications service temporarily suspended due to widespread illness

In the city of Bergisch Gladbach, citizens have been advised to check the city's homepage for contact information during the 35th calendar week due to a temporary outage at the switchboard. This is a result of a high illness rate among staff members.

Fear not, as the city has communicated a date for the resumption of normal switchboard operations, which is scheduled for the beginning of next week. During this interim period, the city has made special arrangements for handling urgent citizen inquiries. In urgent matters, citizens can bypass the switchboard and contact the published departments or points of contact directly.

The integrated control center of the Rheinisch-Bergischer Kreis, which operates the dispatch for emergency medical services, fire brigades, and disaster protection in the area, will take emergency calls from all cities and municipalities including Bergisch Gladbach.

In addition, many colleagues' numbers for citizen inquiries are published on the city's homepage. Citizens are encouraged to utilise these resources for non-urgent inquiries during the 35th calendar week. From the beginning of next week, the switchboard will no longer require citizens to bypass it for non-urgent inquiries or to contact specific departments or points of contact.

The city has also provided a temporary solution for handling citizen inquiries during the 35th calendar week. Furthermore, the city's homepage contains contact information for employees handling citizen inquiries. The switchboard will no longer require citizens to check the homepage for contact information after the beginning of next week.

Rest assured that the switchboard will return to its regular duties at the beginning of next week, and the switchboard will be staffed again. The city has announced a timeline for the return of its switchboard services, ensuring that citizens will have a reliable means of contact once again.

In conclusion, while the switchboard is temporarily unavailable for non-urgent citizen inquiries, the city of Bergisch Gladbach has taken steps to ensure that citizens can still reach the necessary resources during this period. Citizens are encouraged to check the city's homepage for contact information and to utilise the published numbers for urgent matters.