Partnering with ComOps, Quick Custom Intelligence delivers secure and expandable human player-development solutions for casinos off-site, supported by enhanced security.
In a significant move, Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required for rapid deployment. This partnership between QCI and ComOps, a leading hospitality performance partner, aims to offer secure, scalable, and enhanced guest engagement services integrated within QCI’s AI-driven analytics platform.
According to Robert Levine, CEO of ComOps, the partnership is focused on deepening player relationships in a flexible and cost-effective manner. Dr. Ralph Thomas, CEO of QCI, added that the partnership allows operators to instantly expand capacity and maintain data integrity.
The key benefits of this partnership include turn-key scalability, data security and compliance, full-service guest engagement, and enhanced VIP and player development.
Turn-key Scalability
ComOps’ bilingual (English/Spanish) player-development agents work within the QCI Enterprise Platform with real-time access to player data, campaign tasks, and performance dashboards. This allows casino properties to quickly scale host operations without adding permanent staff.
Data Security and Compliance
Agents access casino systems through Microsoft® Virtual Desktop using multifactor authentication. They operate from a secure, clean-desk environment with no phones, pens, or paper, ensuring strict protection of player data and marketing offers in line with compliance requirements.
Full-service Guest Engagement
ComOps agents perform inbound/outbound telemarketing, send VIP event invitations, execute follow-up calls, and can manage hotel reservations by interfacing directly with major Property Management Systems such as Agilysys PMS, Oracle OHIP, and Infor HMS, completing the guest journey effectively.
Enhanced VIP and Player Development
The partnership leverages ComOps’ hospitality expertise combined with QCI's real-time analytics to increase trip frequency, elevate guest engagement, and optimize VIP experiences, enhancing overall property performance and guest loyalty.
This partnership combines technology-driven data insights from QCI with hands-on human interaction by ComOps agents, supplying casinos a flexible, secure, and efficient solution to optimize operations and deliver superior guest experiences.
In conclusion, the strategic partnership between QCI and ComOps offers a unique opportunity for casino properties to enhance their guest engagement services, scale operations efficiently, and maintain high levels of data security and compliance. With the integration of ComOps’ player-development agents within the QCI Enterprise Platform, properties can now extend their host teams and deliver personalized guest experiences that drive revenue.
In this strategic partnership, technology-driven insights from QCI are combined with the hands-on interaction of ComOps agents, offering casinos a flexible, secure, and efficient solution to optimize their business operations in both the finance and casino-and-gambling sectors. The collaborative efforts aim to deepen player relationships in a cost-effective manner, while allowing operators to instantly expand their capacity and maintain data integrity.
