Partnership between Quick Custom Intelligence and ComOps for secure, expandable off-site human player development solutions in the casino sector
QCI Partners with ComOps to Offer Secure Player-Development Services
Quick Custom Intelligence (QCI) has formed a strategic partnership with ComOps, a company known for its support-as-a-service solutions for the hospitality industry [1]. This collaboration offers casino operators a secure, scalable solution for off-site human player-development services, enhancing player management and operational efficiency.
Key features and benefits of this partnership include:
- Secure and Scalable Player-Development Services: With this partnership, casinos can enhance player engagement and development without the need for extensive on-premises resources [1].
- Integration with QCIโs Unified Gaming Platform: The partnership allows casinos access to an advanced suite of analytics and management tools that streamline reporting, loyalty programs, and game management [1].
- Data-Driven Insights and Customized Reporting: The collaboration enables casinos to leverage data-driven insights and customized reporting, improving decision-making and operational oversight [1].
- Human-in-the-Loop Processes: The partnership supports human-in-the-loop processes for player development, which can improve player retention and satisfaction by combining AI capabilities with human expertise via ComOps [1].
- Data Security: The partnership is positioned to assist casinos in safeguarding sensitive data within AI-enabled environments, addressing compliance and security concerns [1].
In addition, ComOps agents can execute inbound and outbound telemarketing, VIP event invitations, and follow-up calls. They can also enter hotel reservations directly into Agilysys PMS, Oracle OHIP, or Infor HMS. All work is performed in a secured, clean-desk facility, protecting player data and marketing offers.
This partnership allows operators to instantly expand capacity without increasing headcount. It is aimed at helping properties increase trip frequency, elevate guest engagement, and optimize VIP experiences. ComOps agents operate within the QCI Enterprise Platform, getting real-time access to player lists, campaign tasks, and performance dashboards.
Game Changing Technologies (GCT) will provision and manage all additional QCI licenses required. ComOps agents access property systems via Microsoftยฎ Virtual Desktop with multifactor authentication. The partnership aims to maintain data integrity while delivering personalized guest experiences that drive revenue.
Overall, the collaboration enhances casinos' ability to manage players more strategically with cutting-edge technological and human resource integration, promoting operational scalability and security.
[1] Source: Press Release, Quick Custom Intelligence, ComOps Partnership, [Date]
- In the partnership between QCI and ComOps, casinos can leverage technology to enrich their finance operations, as they gain access to integrated analytics and management tools for improved player management and operational efficiency in casino-and-gambling industries.
- Furthermore, this collaboration ensures the security of sensitive data within AI-enabled environments, employing human-in-the-loop processes to safeguard casino operations, thereby addressing compliance and security concerns in the finance and technology sectors.
