Privacy Policy Statement

The City of Augsburg has introduced the Smart Dialogue Platform on its website, aiming to present the city's online offers attractively, communicate effectively, and provide information in a chat-like format. This platform is provided by viind GmbH, a service provider based in Würzburg, Leightonstraße 3, 97074.

For extended knowledge-based functions, viind cooperates with Microsoft Ireland Operations Ltd. for search, map, and processing services within the scope of order data processing. The city's data processing systems are technically operated by the city itself, with data storage taking place in data centers in Germany, exclusively using those with ISO 27001 certification, such as those operated by order processors Hetzner Online GmbH, netcup GmbH, and IONOS SE.

The purpose of processing personal data by the city of Augsburg is primarily to provide a functioning website, to inform and stay in contact with users, and to fulfill contractual or legal obligations as necessary. Personal data are processed only as far as necessary for these purposes, often based on the user's consent or other lawful grounds such as legitimate interest or legal requirements.

The legal basis for this data processing is mainly derived from the General Data Protection Regulation (GDPR), specifically Article 6(1) with the following provisions:

Consent (Art. 6(1)(a)) when users voluntarily agree to data processing.
Performance of a contract (Art. 6(1)(b)) when processing is necessary to execute or prepare a contract.
Legal obligation (Art. 6(1)(c)) to comply with statutory requirements.
Legitimate interests (Art. 6(1)(f)) when processing is required to safeguard the website operator’s or third parties' legitimate interests, provided these do not override the individual’s rights.

For example, server log files data are processed under legitimate interests to maintain and improve website stability and security. Any processing related to social media or third-party services is based on their individual data protection information and legal bases.

Personal data will only be stored for as long as necessary to fulfill the task, taking into account legal retention periods. Data can be stored for up to 6 months to process requests and ensure the quality of the chatbot service.

The city of Augsburg's website, located at ourwebsite.de, also embeds videos from the external video platform YouTube, with data transmitted to the operator only when you give your consent by clicking the play symbol to play the videos. Additionally, interactive map applications from ArcGIS Online are embedded, with user-related data such as IP addresses and domains potentially routed or stored through the cloud infrastructure of Microsoft Azure and Amazon Web Services (AWS).

For more information, please refer to the privacy policy of viind GmbH. If you use the city's services in a language other than German, DeepL SE provides automated translation services.

The city of Augsburg has opened access to electronic communication according to Article 3a of the Bavarian Administrative Procedures Act (BayVwVfG). However, the transmission of electronic documents to the city of Augsburg is only permitted under the specified conditions for electronic communication.

The city of Augsburg's Data Protection Officer can be reached at Hermanstraße 18, 86044 Augsburg, and by phone at 0821 324-2666. You have the right to request information, rectification, deletion, restriction, data portability, and withdrawal of consent regarding the processing of your personal data by the city of Augsburg.

If necessary, personal data may be transmitted to supervisory and audit authorities to exercise their control rights. If you have concerns about the processing of your personal data by the city of Augsburg, you have the right to file a complaint with the Bavarian Data Protection Authority.

For the purpose of processing job applications, the personal data sent by applicants is processed via the electronic applicant portal Bite. The city of Augsburg reserves the right to adapt and supplement its data protection declaration in accordance with the applicable legal data protection regulations.

The city of Augsburg has been operating the Augsburger Mängelmelder cycling infrastructure since May 2022. You can find the privacy statement of the Mängelmelder here. The city of Augsburg's website is ADA compliant and committed to ensuring digital accessibility for all users.

On July 10, 2023, the EU Commission adopted its adequacy decision ("Privacy Shield Framework" or DPF) for the EU-US Data Privacy Framework. This decision ensures that certified US-based companies provide an adequate and comparable level of protection for personal data transfers.

[1] Privacy Policy of the City of Augsburg [5] Privacy Policy of viind GmbH

The Smart Dialogue Platform on the city of Augsburg's website, ourwebsite.de, is provided by viind GmbH, a service provider that cooperates with Microsoft Ireland Operations Ltd. for search, map, and processing services within the scope of order data processing.
Personal data processed by the city of Augsburg are primarily used for providing a functioning website, informing users, and fulfilling contractual or legal obligations. Data processing is based on consent, performance of a contract, legal obligation, or legitimate interests.
Data storage in the city's data centers is exclusively in Germany, using order processors with ISO 27001 certification, such as Hetzner Online GmbH, netcup GmbH, and IONOS SE.
Server log files data are processed under legitimate interests to maintain and improve website stability and security. Social media or third-party service processing is based on their individual data protection information and legal bases.
The city's website embeds videos from YouTube and interactive map applications from ArcGIS Online, with user data potentially routed or stored through the cloud infrastructure of Microsoft Azure and Amazon Web Services (AWS).
For more information about data processing, please refer to the privacy policy of viind GmbH. If you have concerns about the processing of your personal data, you have the right to file a complaint with the Bavarian Data Protection Authority.