Public engagement through innovative methods in the present format
The city of Detmold has unveiled an update to its Citizen Advice Bureau, located at PaulinenstraΓe 45, as part of its ongoing efforts to modernise municipal facilities and make them more visually recognisable.
Britta Contursi, the team leader at the Citizen Advice Bureau, expressed her pleasure with the new, inviting look. The changes include the addition of the slogan "For you. For Detmold" and the iconic green Detmold skyline on the window front.
These changes aim to make the Citizen Advice Bureau more easily identifiable, as the city continues to improve its online services through its city portal. The portal now offers a service portal website page that lists all online services clearly, making it easier for residents to access and use these services.
Many services, such as applying for a resident parking permit, a registration certificate, or changing an address, can now be done online. This not only makes the process more convenient for residents but also ensures smooth on-site operation, with suitable time slots based on the issue.
Although there may be waiting time on Wednesdays due to the concept, all issues will still be resolved on the same day. The administration offers an appointment-free Wednesday for those needing urgent assistance.
The positive feedback from Detmold residents regarding the appointment-free Wednesday since May 2024 is a testament to the city's commitment to providing citizen-friendly and unbureaucratic services.
The changes to the Citizen Advice Bureau are not just cosmetic. The team advises hundreds of citizens daily on issues such as applying for personal documents. By making these services more accessible online, the city is making a significant step towards improving the overall efficiency of its services.
A press release has been issued about these updates to the city portal, marking another milestone in Detmold's path of modernisation and digital transformation. With more and more services becoming available for online application via the city portal, residents can look forward to a more convenient and efficient way of interacting with their local government.
