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Various Customers Complain About Bank Charges, Petition BCAN and CBN for Intervention

Customers of Nigerian banks persistently expressing dissatisfaction due to alleged unauthorized and excessive withdrawals from their accounts, urging action, specifically titled as demands for investigations into these suspicious transactions.

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Bank Clients Express Irritation Over Frequent Fees, Call for Intervention by BCAN and CBN
Bank Clients Express Irritation Over Frequent Fees, Call for Intervention by BCAN and CBN

Various Customers Complain About Bank Charges, Petition BCAN and CBN for Intervention

In recent times, there has been a growing concern among Nigerian bank customers regarding bank charges and unauthorized debits. Two customers, Mrs. Helen Agodo and Cheta Ugochukwu, have expressed their frustration over such incidents, with Agodo being charged approximately ₦1,000 in one day and Ugochukwu being billed ₦1,146 as SMS alerts for one month by Guaranty Trust Bank Plc.

Ugochukwu's charges also included a ₦100 electronic money transfer levy, which is higher than the ₦50 stipulated in regulation. Another customer, Usman Idris, reported a deduction of approximately ₦3,700 as maintenance charges from his Fidelity Bank account without prior notice.

In response to these concerns, the Bank Customers Association of Nigeria (BCAN), led by Uju Ogubunka, has written to the Central Bank of Nigeria (CBN) regarding the matter, as reported by NAN. BCAN, a non-profit organization that serves as the collective voice for Nigerian bank customers, is advocating for customer rights and educating the public on efficient banking practices.

The CBN, the regulatory body for Nigerian banks, has not yet issued any specific responses addressing such incidents. As of now, there are no available search results indicating that any Nigerian banks have recently withdrawn unauthorized or disproportionate amounts from customer accounts.

In a bid to address these issues, BCAN has promised to intensify its push to stop exploitative charges and foster a more transparent banking culture in the country. Both Agodo and Ugochukwu, along with other affected customers, have appealed to BCAN to engage the CBN to halt the unauthorized debits and address the issue of excessive charges.

BCAN's membership includes both individuals and corporate account holders. The association focuses on the rights and education of Nigerian bank customers, making it a crucial player in ensuring fair banking practices in the country. Idris, like many others, has expressed frustration and requested clarification from the bank, hoping for a resolution to these ongoing concerns.

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