VIP Hosts Receive Updated Code of Conduct for Responsible Gambling Practices
U.S. Online Sportsbook VIP Hosts to Adhere to New Responsible Gaming Guidelines
The Responsible Online Gambling Association (ROGA), a leading organization representing a substantial portion of the American sports betting market, has released new guidelines for VIP hosts. These guidelines aim to strengthen responsible gaming practices within VIP programs to protect player well-being.
The key components of these guidelines include:
- In-depth training for VIP hosts to identify potential risk signs and respond appropriately, including connecting players with necessary support services when required.
- The implementation of automation for player behavior monitoring and the escalation of potential problem gaming cases.
- Transparent communication between VIP hosts and members, providing regular updates on player activity data and trends.
- Restrictions on incentives for VIP members who have suspended accounts, are on a cool-off period, or are self-excluded.
- Annual assessments of the VIP program to ensure its alignment with responsible gaming principles.
- Mandatory confirmation from VIP customers of their understanding of available responsible gaming tools and resources.
Recent events have brought concerns about pressure to place bets to the forefront, with legal actions and media scrutiny highlighting issues within sportsbook VIP programs. For instance, Baltimore has filed a lawsuit against major sportsbooks, alleging deceptive practices designed to keep problem gamblers engaged. The new guidelines are intended to address these issues by promoting responsible gaming practices and encouraging transparency in VIP interactions. This shift underlines a growing awareness of the need to strike a balance between loyalty programs and player safety.
Sources: [1], [2], [4], [5]
Sports betting VIP hosts in the online casino-and-gambling industry, particularly those in Las Vegas, will adhere to new responsible gaming guidelines. These guidelines involve extensive training for hosts to recognize potential risk signs and offer support when necessary, automated monitoring of player behavior, transparent communication about player activities, restrictions on incentives for suspended or self-excluded members, annual program assessments, and mandatory confirmation of understanding for available responsible gaming tools. The implementation of these guidelines aims to combat the pressure to place bets and ensure a balance between loyalty programs and player safety, in light of recent concerns and legal actions against sportsbooks.
